Privacy Policy

Last updated: July 1, 2026

Kartel Fam respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect information when you visit or make a purchase through kartelfam.com.

1. Who we are

Data Controller: Panagiotis Katsadouris

Trading name: Kartel Fam

Address: Alexandrou Papanastasiou 27, Sykies, Thessaloniki, Greece

Email: support@kartelfam.com

2. Personal data we collect

Depending on how you use our website, we may collect:

your name, email address, telephone number and delivery address;
billing and order information, including the products you purchase and your order number;
account information when you create an account;
messages you send through our contact form or by email;
technical information such as IP address, browser type, device information and website activity;
cookie and advertising data where you have given consent for non-essential cookies.

3. Why we use your data

We use your personal data to:

process, fulfil and deliver your order;
take payment and help prevent fraudulent transactions;
communicate with you about your order, returns, exchanges or support requests;
create and manage your customer account;
comply with tax, accounting and legal obligations;
improve the performance, security and usability of our website;
measure advertising performance and show relevant advertising, where you have consented to this.

4. Legal basis for processing

We process your personal data when it is necessary to:

perform our contract with you, including processing orders and deliveries;
comply with legal obligations, including tax and accounting requirements;
pursue our legitimate interests, such as preventing fraud, keeping our website secure and improving our services;
use optional cookies or advertising technologies where you have provided consent.

5. Payments

Payments are processed through the payment methods available at checkout, including WooPayments and, where selected, Apple Pay or Google Pay.

We do not receive or store your full payment card details. Payment information is handled by the relevant payment provider under its own privacy policy and security procedures.

6. Sharing your data

We may share personal data only where necessary with trusted service providers, including:

payment providers, to process payments;
shipping and courier providers, to deliver your order;
our website hosting, technical support and email service providers;
professional advisers, tax authorities or public bodies where required by law;
advertising and analytics providers, only where the relevant cookies or technologies have been accepted.

We do not sell your personal data.

7. Cookies and advertising technologies

Our website uses essential cookies that are required for functions such as the cart, checkout, login and security.

We may also use optional analytics or advertising technologies, including Google services, to understand website performance and measure advertising results. These optional technologies are used only where you have given consent through our cookie settings.

You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.

8. How long we keep your data

Order and transaction records: for as long as required by applicable tax, accounting and legal obligations.
Customer account data: until you request deletion or your account is no longer required.
Contact form enquiries: for up to 12 months, unless a longer period is necessary to resolve your request or meet a legal obligation.
Marketing and cookie consent data: for the period shown in our cookie settings or until consent is withdrawn.

9. Your rights

Subject to applicable law, you have the right to:

request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your data in certain circumstances;
request restriction of processing;
object to certain processing activities;
request data portability where applicable;
withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at support@kartelfam.com.

10. Complaints

If you believe that your data protection rights have been infringed, you may lodge a complaint with the Hellenic Data Protection Authority.

11. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.